The Law of Communication
Over the last 50 years, we have changed the mediums and modes of communication significantly. However, we have not changed the fundamentals of communicating with others. We still have the sender, receiver, message, and medium. We still have the encoding and decoding of messages. Even in the midst of our technological advancements, we have non-verbal communication playing a significant role. The fundamentals of needing to get our messages across clearly remains in tact and just as critical today, if not more so, than it has ever been.
Whether you are a leader, a follower, or both, your ability to effectively send and receive messages is and always will be the cornerstone of your ability to succeed at work. How often have you given instructions to someone only to discover that they did something completely different than what you requested? Often times, supervisors and leaders are doing “drive-by” communication. They are sending out instructions very quickly but not giving people the chance to ask any clarifying questions.
Whenever you send a message, ask for feedback from the other person or persons. Ask them to describe back to you what they understand from your message. By doing this, you are creating a communication loop that clarifies the messages that you have sent. 93% of the message meaning is derived from either explicit or implicit interpretation of the non-verbal coding in the message. Every experience the you have had in your life and the subsequent labels that you have given to those experiences creates a non-verbal cue that you will use in your communication. Keep in mind that everyone else that you interact with has their own labeled reality that they are using to decode your messages. This leaves a lot of room for misunderstanding.
By mastering the art and science of communication, particularly the skill of listening in communication, you position yourself for success. This law is fundamental to the success of both you and your team!
To Your Success,
Jody N Holland
Jody is a writer, motivational speaker, consultant, and entrepreneur. He has been the keynote speaker at over 250 events around the world. Jody speaks more than 150 times per year at different programs, and he has given more than 10,000 speeches during his career.