When I was young and first married, I thought that listening to my wife meant looking in her general direction several times while she was talking. I also thought that I was a good multi-tasker. I believed that I could do several things at the same time and keep up with them all without any real trouble. What I did not realize is that I was skipping the important parts of listening and doing only the very, very elementary components of it.
A bad listener will acknowledge that a person entered the room and may even grunt or say "yeah" a few times while the person is talking, but they are never really engaged with them. They think that listening is NOT an active process and they treat it as something that isn't that important. A good listener, on the other hand, realizes that people can and only do one thing at a time. Our brains cannot think in divergent patterns, but they can jump from one to another quickly. That means that you actually can't listen to someone and read a book, or respond to an email at the same time.
There are four specific components that must be present in order for a person to be considered a great listener. In order, you must...
This is a very short summary of what the four steps are in being a great listener. The process of listening is both scientific and intuitive, but the basis for it is the science outlined in these four steps. If you would like further information about how to turn your team into great listeners, connect with me and set up a time to discuss the process. Or, you can schedule directly with me at www.jodyholland.com/speaking.html at the bottom of the page.
To Your Success,
Jody N Holland
Author, Speaker, Motivator
Jody is a writer, motivational speaker, consultant, and entrepreneur. He has been the keynote speaker at over 250 events around the world. Jody speaks more than 150 times per year at different programs, and he has given more than 10,000 speeches during his career.