$49.00 USD

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Customer Service

In this course, you will learn how to create depth in your relationships with your customers and how to create loyal and raving fans.  There are 2 sections to this course.

Section 1 covers...

  • Creating Right Attitudes
  • Relationship Building
  • The Service Model
  • Service Excellence

Section 2 covers...

  • Meeting the Service Challenge
  • Why Service Matters
  • Service Responsibility
  • Measuring Good & Bad Service