Jody Holland Events

Are you ready to become the leader you want others to follow? Start here! Check back often for new events!

Date: Wed, August 24, 2022
Time: 9:00 AM – 11:00 AM CDT

Location:
Sharpened Iron Studios
1314 S Polk St.
Amarillo, TX 79101

Customer Service 101

In the Customer Service 101 program, you will learn about the two most critical aspects of how to deliver great service. When service is done right, it creates more satisfaction for the employees as well as for your customers, and it keeps people coming back over and over again to do business with, and to do so with a smile.

The two sections of service that will be covered in this program are...

The Model For Success - This section of the program outlines how to inspire the right attitudes for service delivery. It maps out what has to happen in order to have a workforce that is engaged, equipped with the right understanding, and ready to create raving fans of your customers.

The Delivery Process - This section of the program covers how to deliver service that creates a positive experience for both the customer and the employee. The practical steps to service delivery will help each person understand how service is being evaluated, how to keep customers engaged, and how to deal with a customer who becomes disengaged or upset.

In this two hour program, participants will have fun, learn a great deal, and walk away with practical steps to create success in service delivery.

Date: Tue, September 20, 2022
Time: 9:00 AM – 4:00 PM CDT

Location:
Sharpened Iron Studios
1314 S Polk St.
Amarillo, TX 79101

Supervisor 101 builds the 4 critical skills every supervisor needs to master!

Supervisor 101 is a program designed to give your supervisors and leaders a leg up on facing the challenges in our current employment climate. The four areas that are covered in this new and improved program are...
  1. Leveraging Talent - This section teaches participants how to identify, attract, interview, and retain great employees. With the changes in today's workforce, it is more critical now than ever before to bring in the best.
  2. Building The Team - This section teaches participants how to move their team through key phases of growth into achieving the results needed for their position. By understanding the science of team performance, your supervisors will be positioned to achieve incredible outcomes through their people.
  3. Emotional Intelligence - There are 5 keys to creating a safe, stable, and emotionally intelligent workforce. By implementing these practical steps, we create a culture that is emotionally driven to come to work and accomplish great things. EQ is more critical now than ever before in attracting and retaining top performers.
  4. A Culture of Accountability - The ultimate job of any supervisor is to accomplish work with and through a team. There is a formula as well as a specific model for creating positive accountability. By using this formula, employees crave feedback, grow consistently, and accomplish the work the organization needs to accomplish.
This full day of learning, fun, and growth will position your organization to succeed at much higher levels. Whether you have 1 employee or thousands, the skills in this program will help them find their rhythm, accomplish success, and build an amazing culture in the process.