Service Agreement

Jody Holland, Inc. — Online Program Service Agreement

Effective September 19, 2026. Applies to every purchase made through jodyholland.com and the Jody Holland app.

The agreement in plain terms

• We provide the training: the lessons, frameworks, tools, and support described on the program page.
• You commit to doing the training and applying what you learn in your real work.
• We teach it; you apply it. Your results depend on your application, so we do not guarantee outcomes.
• Your access is personal. Do not share logins or materials.
• All sales are final. Subscriptions renew until you cancel.

The full agreement follows.

1. Agreement and Acceptance

This Online Program Service Agreement (the "Agreement") is between Jody Holland, Inc., of Amarillo, Texas ("we," "us," or "our"), and you, the person or organization purchasing a program through our website or app ("you" or "your").

You accept this Agreement when you check the agreement box at checkout, complete a purchase, or access a program. If you are purchasing for an organization, you confirm that you are authorized to agree on its behalf and that you will make sure every participant you enroll follows this Agreement.

2. What This Agreement Covers

This Agreement covers every purchase made online from Jody Holland, Inc., including:

• Self-paced online courses and e-learning programs
• Memberships and subscriptions, including The Leadership Collaborative and app memberships
• Coaching programs and coaching sessions
• Downloadable resources, assessments, and tools
• Registrations for live and virtual events, workshops, and cohorts

If a specific program comes with its own signed agreement or proposal, that document controls where the two differ. Otherwise, this Agreement applies.

3. What We Provide

We provide leadership training and development information: instruction, frameworks, tools, assessments, stories, and exercises built from training leaders since 1999. For each program you purchase, we agree to:

• Deliver the program as described. You receive the content and format shown on the program page at the time of purchase: video lessons, live sessions, downloads, community access, coaching calls, or a combination.
• Provide access. Access is delivered through your account on jodyholland.com and, where applicable, the Jody Holland app, for the access period stated at purchase.
• Support you. We provide customer and technical support by phone at (806) 216-5323 and by email during regular business hours, Central Time.
• Keep the content current. In our professional judgment, we may update, add, replace, or retire lessons and materials so the program stays accurate and useful.
• Show up prepared. For live sessions and coaching, we arrive on time, prepared, and focused on your development.

4. Your Commitment: Do the Training and Apply It

Our programs work when they are worked. By purchasing, you make the following commitments:

• Complete the training. Watch the lessons, attend the sessions, and finish the exercises within the access period. Schedule the time; do not wait for it to appear.
• Apply what you learn. Take the frameworks, scripts, and tools into your real work: your team, your conversations, your decisions. Practice them until they become habit.
• Participate honestly. Complete assessments and reflections truthfully. Bring real situations to live sessions and coaching. Treat other participants with respect.
• Own your results. You are responsible for your own progress, for how consistently you apply the material, and for the outcomes in your organization.

If you are enrolling others, you agree to give them the time and support to complete the program and to expect application from them, not just attendance.

We take our side of this Agreement seriously, and we ask you to take yours the same way.

5. Our Role and Yours: We Provide the Information, You Do the Application

Our programs teach principles, skills, and methods. They do not perform the work for you, and we cannot control how, whether, or how consistently you use what we teach. For that reason:

• We do not guarantee any specific result, such as a promotion, a retention rate, a revenue figure, or the resolution of a particular personnel issue. Results come from application.
• Our content is educational. It is not legal, medical, financial, psychological, or human-resources compliance advice for your specific situation. Consult the appropriate licensed professional before acting on matters that require one.
• Testimonials describe individual experiences. They show what is possible, not what is promised.
• You decide how to use the material. You are responsible for judging whether a given approach fits your people, your organization, and your circumstances.

6. Access and Accounts

• Access is personal. Your purchase is for you or, under an organizational purchase, for the named participants. Do not share logins, downloads, or recordings with anyone not covered by the purchase.
• Protect your login. Keep your credentials private. You are responsible for activity under your account.
• Access period. Access lasts for the period stated at purchase. "Lifetime access" means for as long as we offer that program; if we retire a program, we will give reasonable notice and, where practical, a way to download or transfer the core materials.
• Suspension. We may suspend or end access for a violation of this Agreement.

7. Use of Materials

All program content, including videos, workbooks, slides, assessments, recordings, and our named frameworks, belongs to Jody Holland, Inc. and is protected by copyright and trademark law.

You receive a limited, non-transferable license to use the materials for your own development or, for organizational purchases, the development of your enrolled participants. You may not copy, record, resell, redistribute, publicly post, or teach from the materials, or use them to build a competing program, without our written permission. Organizations may use the materials internally with the participants covered by their purchase.

8. Payment, Subscriptions, and Renewals

• Prices are in U.S. dollars as shown at checkout. Applicable taxes are added where required.
• Payment plans. If you choose a payment plan, you agree to complete every installment, whether or not you finish the program. If a payment fails and is not resolved within 7 days, we may pause your access until it is.
• Subscriptions and memberships renew automatically at the interval shown at checkout until you cancel. You may cancel at any time from your account or by contacting us. Cancellation takes effect at the end of the current billing period; you keep access until then.
• Keep your payment method current to avoid interruption.

9. All Sales Are Final

Because our programs deliver digital content and access immediately, all sales are final. We do not offer refunds, credits, or exchanges once a purchase is complete. This includes unused portions of a program, remaining payment-plan balances, and membership periods already billed.

Please review the program description carefully before you buy. If you believe a purchase was made in error, or a technical problem prevents you from accessing what you purchased, contact us within 7 days and we will work with you to resolve it.

10. Live Events and Coaching

• Live and virtual events. Your registration is for the stated date(s). If you cannot attend, you may transfer your seat to another person from your organization by notifying us before the event. No refunds are issued for missed events. If we must reschedule or cancel, we will offer the new date, a comparable program, or a credit toward a future program.
• Coaching sessions are scheduled together in advance. Please give at least 24 hours' notice to reschedule. A session missed without notice counts as delivered. Unused sessions expire at the end of the program term.
• Recordings. Live sessions may be recorded for participants' later review. Recordings are program materials under Section 7 and may not be shared outside the program.

11. Community and Live-Session Conduct

Our communities and live sessions work because people bring real situations to them. To protect that:

• Be respectful and constructive with every participant.
• Keep what others share confidential. Do not repeat it outside the group or post it anywhere.
• Stay on topic. No solicitation, recruiting, or promotion of outside products or services.
• No harassment, discrimination, or abusive behavior of any kind.

We may remove content or participants who violate these standards, without refund.

12. Communications

By purchasing, you agree to receive program-related emails such as access details, schedules, reminders, and updates. Marketing emails and text messages are optional, and you may unsubscribe at any time. Text messaging is governed by our SMS Program Terms, and your information is handled under our Privacy Policy.

13. Changes to This Agreement and Termination

We may update this Agreement from time to time. The version posted at the time of your purchase governs that purchase. For subscriptions and memberships, we will notify you of material changes, and your continued use after that notice means you accept them.

We may end your access without refund if you materially breach this Agreement, including sharing materials or logins, abusive conduct toward staff or participants, or non-payment.

14. Questions and Contact

Jody Holland, Inc., Amarillo, Texas Phone: (806) 216-5323 Email: [email protected]

By completing your purchase, you confirm that you have read this Agreement, that you understand it, and that you agree to it, including your commitment to complete the training and apply what you learn.