Jody Holland Training & Speaking | Leadership
Service + Solutions: The Formula for Better Customer Interactions
2:22
 
Service + Solutions: The Formula for Better Customer Interactions business success business sustainability characteristics of a great employee customer relationship customer retention customer service mission driven companies service and solutions Jul 29, 2025

The fundamental purpose of a business is to solve problems and serve customers. It is what drives a company’s effectiveness, sustainability, and ultimately their success. Every employee at the company should know the kind of customer that they serve and what problems they solve. These two things sho...

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Jody Holland Training & Speaking | Leadership
What You Do is More Important than What You Know
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What You Do is More Important than What You Know behavior character development characteristics of a great employee knowledge meaningful action responsibility taking action Apr 29, 2025

It doesn’t matter what you know; it matters what you do with what you know. Information is useless unless it is applied. We spend a lot of time preparing for the next step, but then we get stuck in our comfort zone. We often know what we need to do, but we don’t act on that information. We expect th...

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Jody Holland Training & Speaking | Leadership
Characteristics that Make a Great Employee
2:52
 
Characteristics that Make a Great Employee characteristics of a great employee great employee hiring learning potential work ethic Apr 08, 2025

Chances are, you have met someone who you thought was a great employee, and you have met someone who you wondered why they were ever hired in the first place. The problem that many employers face is that so many people present themselves well in the interview but don’t perform at the expected level ...

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