Every single one of us has been a customer somewhere, so we know what we expect out of the customer experience. However, when it comes to serving our customers, we often have a different perspective on what should go into the interaction. We love it when an employee goes above and beyond to help us,...
The fundamental purpose of a business is to solve problems and serve customers. It is what drives a companyā€™s effectiveness, sustainability, and ultimately their success. Every employee at the company should know the kind of customer that they serve and what problems they solve. These two things sho...
It doesnā€™t matter what you know; it matters what you do with what you know. Information is useless unless it is applied. We spend a lot of time preparing for the next step, but then we get stuck in our comfort zone. We often know what we need to do, but we donā€™t act on that information. We expect th...
Chances are, you have met someone who you thought was a great employee, and you have met someone who you wondered why they were ever hired in the first place. The problem that many employers face is that so many people present themselves well in the interview but donā€™t perform at the expected level ...
