As humans, we are prone to making mistakes, and that can be very frustrating for ourselves and those around us. There are a number of reasons why a mistake can happen, but we can always learn from the situation and use it to our advantage. This shift in thinking about mistakes as learning opportunit...

We have all heard the phrase, “Treat others the way you want to be treated,” but the reality is that not everyone actually wants to be treated in the same way that you do. They want to be treated in a way that they can be receptive of, and as a leader, it is your responsibility to adapt your approac...

When you make a sale, you’re not just selling to a customer. You’re selling to a person. Sometimes it’s easy to overlook their humanness and just think of them as another click, or another number. The truth is, they are so much more than that. They have a life, a story, a family, and a past. We ofte...