Jody Holland Training & Speaking | Leadership
The Importance of Building Trust within Your Organization
2:09
 
The Importance of Building Trust within Your Organization building relationships building trust business success business sustainability customer loyalty customer relationship team collaboration trust Apr 01, 2025

Trust must be woven into every facet of an organization if it wants to thrive. Trust is needed between a business and its customers, between employees and leaders, and between coworkers. It is an essential part of business, and yet it is often overlooked. Many people get so caught up in making a pro...

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Jody Holland Training & Speaking | Leadership
When Profitability takes Priority over Customer Satisfaction
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When Profitability takes Priority over Customer Satisfaction business advice business sustainability customer relationship customer retention customer satisfaction long-term success professional success Mar 25, 2025

Everyone understands that in order to run a successful business, you have to be able to make a profit. However, when profitability takes priority over the customer that you serve, you run into major problems. The purpose of a business is not to make money. Yes, that is an important piece of business...

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Jody Holland Training & Speaking | Leadership
Building the Customer Relationship
2:06
 
Building the Customer Relationship business strategy business success customer relationship serving customers solving problems Mar 26, 2024

Developing a healthy professional relationship between a business and its customers is vital for the organization’s long-term success. Businesses are designed to serve customers and solve problems, so without customers, a business becomes aimless. That’s why it is so important to understand the valu...

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