Jody Holland Training & Speaking | Leadership
Service + Solutions: The Formula for Better Customer Interactions
2:22
 
Service + Solutions: The Formula for Better Customer Interactions business success business sustainability characteristics of a great employee customer relationship customer retention customer service mission driven companies service and solutions Jul 29, 2025

The fundamental purpose of a business is to solve problems and serve customers. It is what drives a company’s effectiveness, sustainability, and ultimately their success. Every employee at the company should know the kind of customer that they serve and what problems they solve. These two things sho...

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Jody Holland Training & Speaking | Leadership
The Importance of Building Trust within Your Organization
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The Importance of Building Trust within Your Organization building relationships building trust business success business sustainability customer loyalty customer relationship team collaboration trust Apr 01, 2025

Trust must be woven into every facet of an organization if it wants to thrive. Trust is needed between a business and its customers, between employees and leaders, and between coworkers. It is an essential part of business, and yet it is often overlooked. Many people get so caught up in making a pro...

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Jody Holland Training & Speaking | Leadership
When Profitability takes Priority over Customer Satisfaction
2:27
 
When Profitability takes Priority over Customer Satisfaction business advice business sustainability customer relationship customer retention customer satisfaction long-term success professional success Mar 25, 2025

Everyone understands that in order to run a successful business, you have to be able to make a profit. However, when profitability takes priority over the customer that you serve, you run into major problems. The purpose of a business is not to make money. Yes, that is an important piece of business...

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