Jody Holland Training & Speaking | Leadership
Connection Over Commission: Choosing People Before Profit
2:37
 
Connection Over Commission: Choosing People Before Profit business growth business sustainability connection customer loyalty customer relationship customer retention customer service professional success Sep 23, 2025

Sometimes making the connection is more important than making the sale. Businesses thrive because of the relationships that they build. When you have solid connections and loyal customers, the transactions will follow, and you will get repeat business. However, if your sole focus is on closing the d...

Continue Reading...
Jody Holland Training & Speaking | Leadership
Service that Sticks: How to Turn Happy Customers into Lifelong Loyalty
2:27
 
Service that Sticks: How to Turn Happy Customers into Lifelong Loyalty customer loyalty customer retention customer satisfaction customer service growth and development professional success professionalism Jun 17, 2025

What your customers say about your business is significantly more impactful than what you say about it. Word of mouth can go a long way in building trust, getting new clients, and maintaining steady success. When customers are happy with your service, they are more likely to keep coming back.

As su...

Continue Reading...
Jody Holland Training & Speaking | Leadership
The Importance of Building Trust within Your Organization
2:09
 
The Importance of Building Trust within Your Organization building relationships building trust business success business sustainability customer loyalty customer relationship team collaboration trust Apr 01, 2025

Trust must be woven into every facet of an organization if it wants to thrive. Trust is needed between a business and its customers, between employees and leaders, and between coworkers. It is an essential part of business, and yet it is often overlooked. Many people get so caught up in making a pro...

Continue Reading...