The fundamental purpose of a business is to solve problems and serve customers. It is what drives a company’s effectiveness, sustainability, and ultimately their success. Every employee at the company should know the kind of customer that they serve and what problems they solve. These two things sho...

The key to retaining employees is to get them to connect with the mission, vision, and purpose of the organization. When their values are aligned with those of the company, they are more likely to stay engaged and give discretionary effort. If you cannot get their buy-in, turnover is inevitable. The...

There is nothing worse than running confidently in the wrong direction. This is a thought I have had about multiple leaders over the years. To see someone absolutely certain about their “rightness” without regard for the outcomes and without proper research on the likely outcomes of their decisions ...