An effective leader not only produces quality work themselves, but they also accomplish work with and through others. They do not try to carry the workload by themselves, nor do they position themselves as a bottleneck, making employees come to them before taking action. Instead, they build up their...

Every single one of us has been a customer somewhere, so we know what we expect out of the customer experience. However, when it comes to serving our customers, we often have a different perspective on what should go into the interaction. We love it when an employee goes above and beyond to help us,...

As we approach the end of June, we are getting close to halfway through the calendar year. Not only is this a time to reflect on how business has been up until this point, it is a time for adjusting your organization’s strategy for the remainder of the year. You want to ensure you are on track for a...

We are all very busy, but we’re not always very productive. The reason for this is two-fold: sometimes this is because our focus is on the wrong tasks, and sometimes it’s because the work we do does not produce the results we were hoping for. 

On the surface, being busy and being productive look th...

The reason organizations and people make a change is because they want to achieve a different result. They take new action in order to achieve a new outcome because what they are currently doing is not working the way they want. The key to successful change is that it serves a purpose. Don’t just ch...

A healthy workplace culture has a direct impact on employee satisfaction and thus retention, which means that maintaining a positive culture is essential to organizational success. You can think of the culture of an organization as its personality. This encompasses the values, beliefs, norms, and ov...

A leader can make or break an employee’s experience at an organization. 

You might have heard us say, “Employees don’t quit companies. They quit people.” That’s because leaders set the tone for the company culture. Think about someone who was a great leader that you had in the past and how they sha...

The end of the year is a time of reflection, where we look back at what we have learned, what we need to improve upon, and what we have done well. We plan ahead for the upcoming year based on the results we have gotten this year, but we must remember to look at the full year and not just the most re...

Words can only take you so far before your actions need to take over. Telling your team that you are thankful for their efforts is important, but so is demonstrating your appreciation. You can do this in a multitude of ways, like offering bonuses, extra time off, and other incentives. People want to...

Becoming a leader shifts your focus from yourself to those around you. How you choose to lead has lasting effects on your team, and they will take what they have learned from you, good or bad, and apply it to future situations. They will share that knowledge with others, and your leadership legacy c...

Managers should be helping their employees manage their stress; they should not be causing it. As much as your team should be trying to make your job easier, you should also be trying to make their jobs easier. This entails being consistent, reliable, calm under pressure, open to feedback, and helpf...

Take a few minutes to think about your typical daily routine. How do you spend most of your time? If you have a full-time job, then for five days a week, you spend at least one-third of your 24 hour span at work, which does not include the commute to or from your office. Not only that, but according...