Jody Holland Training & Speaking | Leadership
Service + Solutions: The Formula for Better Customer Interactions
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Service + Solutions: The Formula for Better Customer Interactions business success business sustainability characteristics of a great employee customer relationship customer retention customer service mission driven companies service and solutions Jul 29, 2025

The fundamental purpose of a business is to solve problems and serve customers. It is what drives a company’s effectiveness, sustainability, and ultimately their success. Every employee at the company should know the kind of customer that they serve and what problems they solve. These two things sho...

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Jody Holland Training & Speaking | Leadership
Service that Sticks: How to Turn Happy Customers into Lifelong Loyalty
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Service that Sticks: How to Turn Happy Customers into Lifelong Loyalty customer loyalty customer retention customer satisfaction customer service growth and development professional success professionalism Jun 17, 2025

What your customers say about your business is significantly more impactful than what you say about it. Word of mouth can go a long way in building trust, getting new clients, and maintaining steady success. When customers are happy with your service, they are more likely to keep coming back.

As su...

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