Every single one of us has been a customer somewhere, so we know what we expect out of the customer experience. However, when it comes to serving our customers, we often have a different perspective on what should go into the interaction. We love it when an employee goes above and beyond to help us,...

Congratulations! You have won the argument… but at what cost? Now your coworker won’t speak to you, and tensions are high within your team. You didn’t agree with your coworker’s perspective, but now you have lost their trust and your other coworkers are avoiding you. What could you have done differe...

In business, a leader will try to empower others to lead themselves. However, what leaders often forget is that a person can lead themselves but still have questions for you. As a leader, you act as a guide and as a resource for your team. You might encourage them to be mostly self-sufficient, but t...

When people first start in business, they often give their very best. They want to live up to their résumés and recommendations, and they want to make a good impression. Their motivation is high, even if their skill might be low in the beginning. Through training and development, we are able to buil...

There are a number of factors one must address to ensure an employee has the best onboarding experience. Unfortunately, most onboarding has more to do with paperwork and rules than creating success for your people. The following steps are what must be established in order to build a successful team ...