Jody Holland Training & Speaking | Leadership
When Profitability takes Priority over Customer Satisfaction
2:27
 
When Profitability takes Priority over Customer Satisfaction business advice business sustainability customer relationship customer retention customer satisfaction customer service leadership development long-term success professional success Mar 25, 2025

Everyone understands that in order to run a successful business, you have to be able to make a profit. However, when profitability takes priority over the customer that you serve, you run into major problems. The purpose of a business is not to make money. Yes, that is an important piece of business...

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Jody Holland Training & Speaking | Leadership
Leadership is a Choice
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Leadership is a Choice choice choose to lead great leaders inspiring others lead by example lead with purpose leadership leadership development self leadership take action Mar 18, 2025

Putting someone in a leadership position does not automatically make them a leader. It just makes them in charge. You can’t force leadership; it’s the kind of role that someone has to choose to step into. A leader is someone who guides and inspires others. They take on big responsibilities, and they...

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Jody Holland Training & Speaking | Leadership
How AI is Changing Leadership and Decision-Making
2:39
 
How AI is Changing Leadership and Decision-Making adaptability artificial intelligence automations data-driven decisions decision making higher productivity informed decisions leadership advice leadership development productivity Feb 18, 2025

The leadership landscape is constantly shifting, and one of the things that distinguishes an effective leader from an ineffective one is their ability to adapt. They must adapt to the people they lead, the work that needs to be done, and the approach that needs to be taken. A shift that we are seein...

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Jody Holland Training & Speaking | Leadership
Reinvention Comes from Disruption
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Reinvention Comes from Disruption change management growth mindset higher productivity leadership development positive results productivity reinvention self leadership Feb 04, 2025

When you become stuck in the same routine, you start to see the same results over and over again. While that can be to your advantage in some areas, growth comes from change. Without a variance in your routine, you eventually reach a point of stagnation. If you want to experience new results, you ha...

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Jody Holland Training & Speaking | Leadership
Leaders Build Leaders, Not More Followers
2:03
 
Leaders Build Leaders, Not More Followers employee engagement great leaders growth and development influence leaders build leaders leadership advice leadership development mentorship team building Jan 28, 2025

As a leader, your focus should be on building your people up, guiding them in the right direction, and preparing them to lead themselves. You want them to trust you enough to seek you out when necessary, but you don’t want them to rely on you for everything. Ralph Nader once said, “The function of l...

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Jody Holland Training & Speaking | Leadership
You Don’t Have to be Disagreeable to Disagree
3:07
 
You Don’t Have to be Disagreeable to Disagree building trust communication skills difference of opinions independent thinking leadership development open dialogue open mind respectful disagreement workplace culture Jan 21, 2025

Disagreement is beneficial in both business and in life. In fact, it is great to disagree… but it is not great to be disagreeable. If everyone agreed on everything, we would not experience any advancements or breakthroughs. Having a variety of opinions and perspectives helps with innovation, problem...

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Jody Holland Training & Speaking | Leadership
How Will You Filter Your Decisions for 2025?
2:22
 
How Will You Filter Your Decisions for 2025? achievement business advice filter frame of mind lead yourself leadership development motivation perspective self leadership Dec 17, 2024

How much more effective do you think you could be if you approached everything in business through a specific frame of mind? For the last several years, our employees have individually chosen a word or phrase for which we want to filter our lives through during the year. For example, last year I cho...

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Jody Holland Training & Speaking | Leadership
Create a Culture of Curiosity
2:31
 
Create a Culture of Curiosity company culture creativity curiosity employee engagement employee motivation growth mindset leadership development personal development productivity workplace culture Dec 10, 2024

Boredom in the workplace is not something that you want your employees to experience. It can lead to a lack of productivity, lower job satisfaction, increased turnover, and it can even cause further problems if people act out of boredom. To avoid such a phenomenon, your organization should strive to...

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Jody Holland Training & Speaking | Leadership
Can Groupthink be More Dangerous than Disagreement?
2:06
 
Can Groupthink be More Dangerous than Disagreement? communication skills groupthink leadership development team building workplace culture Nov 26, 2024

When there is no room for disagreement, there is no room for growth. Disagreement brings to light new ideas, perspectives, and conversations. It shows that the person who disagrees is thinking independently and not just saying what they think the other person wants to hear. Disagreement can be very ...

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Jody Holland Training & Speaking | Leadership
To Build Trust, You Have to Give Trust
2:06
 
To Build Trust, You Have to Give Trust building trust employee retention invest in your team leadership development management skills positive culture trust exchange workplace culture Nov 05, 2024

Have you ever heard the saying, “If they don’t trust me, why should I trust them?”? Well, there’s something to that. People who are more willing to trust others tend to be seen as more trustworthy. Afterall, trust is a two-way street, and as a leader, it is your responsibility to give your trust to ...

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Jody Holland Training & Speaking | Leadership
The Journey Within: How Goals Shape Who You Are
2:06
 
The Journey Within: How Goals Shape Who You Are achievement advancement change management goal setting leadership development motivation professional growth self leadership self-belief Oct 15, 2024

Setting goals is not about what you get; it’s about what you have to become. Although this stems from a desire to accomplish something great, when you are setting a goal, you are stating that you believe you are the kind of person who can achieve that goal. This belief in self is powerful because al...

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Jody Holland Training & Speaking | Leadership
The Learning Pyramid
3:14
 
The Learning Pyramid information retention leadership coaching leadership development learning practical application productivity supervisor training teaching others Oct 01, 2024

We all know that not everyone learns in the same way, but what we might not realize is that there are varying levels of information retention based on the approach you take when learning something new. There is passive learning, which is what most people rely on, and then there is active learning, w...

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