Every single one of us has been a customer somewhere, so we know what we expect out of the customer experience. However, when it comes to serving our customers, we often have a different perspective on what should go into the interaction. We love it when an employee goes above and beyond to help us,...

The reason organizations and people make a change is because they want to achieve a different result. They take new action in order to achieve a new outcome because what they are currently doing is not working the way they want. The key to successful change is that it serves a purpose. Don’t just ch...

When we are interviewing candidates for a position, we are looking for two main things: how skilled the candidate is and whether they will be a good fit for the organization. When the individual does not have all of the necessary skills, it is still possible to train them up to success. However, if ...

A poster isn’t a plan, and motivational words on the wall won’t lead your team to where you want them to go. If you have a message that you want to put up as a reminder for your team, that is a great thing to do, but it cannot replace your efforts as a leader. You must model the expectations that yo...

The thing about building a culture of accountability is that it only works if everyone is on board, whether it’s a new hire, someone who has been with the company for years, or top leadership. Accountability applies to all levels of employment, and there is not a single person who is exempt from the...

A healthy workplace culture has a direct impact on employee satisfaction and thus retention, which means that maintaining a positive culture is essential to organizational success. You can think of the culture of an organization as its personality. This encompasses the values, beliefs, norms, and ov...

A leader can make or break an employee’s experience at an organization. 

You might have heard us say, “Employees don’t quit companies. They quit people.” That’s because leaders set the tone for the company culture. Think about someone who was a great leader that you had in the past and how they sha...

Words can only take you so far before your actions need to take over. Telling your team that you are thankful for their efforts is important, but so is demonstrating your appreciation. You can do this in a multitude of ways, like offering bonuses, extra time off, and other incentives. People want to...

As humans, we are prone to making mistakes, and that can be very frustrating for ourselves and those around us. There are a number of reasons why a mistake can happen, but we can always learn from the situation and use it to our advantage. This shift in thinking about mistakes as learning opportunit...

Becoming a leader shifts your focus from yourself to those around you. How you choose to lead has lasting effects on your team, and they will take what they have learned from you, good or bad, and apply it to future situations. They will share that knowledge with others, and your leadership legacy c...

Take a few minutes to think about your typical daily routine. How do you spend most of your time? If you have a full-time job, then for five days a week, you spend at least one-third of your 24 hour span at work, which does not include the commute to or from your office. Not only that, but according...

There is not necessarily a right or wrong way to think through things in business or in life, as long as you know how to think for yourself. Although collaboration is an important tool for you to use, you should not have to rely on it every time you need to make a decision about something. The peopl...