When you make a sale, you’re not just selling to a customer. You’re selling to a person. Sometimes it’s easy to overlook their humanness and just think of them as another click, or another number. The truth is, they are so much more than that. They have a life, a story, a family, and a past. We ofte...

 In a world where there is a plethora of information available at the touch of a button, leaders must fight to bring their companies to the forefront of a customer’s mind. The average attention span of a human is approximately eight seconds, which is a 25% decrease from 2000 to 2015. If you are able...

Company cohesion is characterized by how well employees work together toward a common goal. Each employee plays an important role in the company’s success. When employees are in cohesion, they are able to cash in on their strengths and balance out one another’s weaknesses. Businesses are often compa...

Feedback is an essential part of a well-functioning business because it is important to check in on how things are going and make adjustments accordingly. Not only should you learn how to receive feedback within your business, you should also make it a point to hone your skills for giving feedback. ...

The monomyth, also known as the hero’s journey, is a classic narrative structure that has been used to tell stories for thousands of years. It has been applied to various forms of storytelling, including books, movies, and even video games, and is now gaining popularity in the business world.

The m...

Over the past couple of decades, I have encouraged leaders to share the stories behind their entrepreneurial journeys. Some have been reluctant, stating it made them sound self-absorbed. Others have been excited, hoping to inspire stronger engagement from their people. Those who have embraced the op...

A mission statement is a statement of the purpose of a company, organization, or individual. It provides a clear, concise, and inspiring direction for an entity and serves as a guide for decision-making and action. A well-crafted mission statement can be a powerful tool for aligning and inspiring pe...

Being a great leader requires a combination of skills, experience, and personal qualities. While some people are naturally more inclined to leadership, anyone can learn how to become a great leader with the right attitude and approach. Here are some tips on how to develop your leadership skills:

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One of the challenges employees faces is in understanding what their supervisors are asking of them. I have yet to meet a person that wants to fail in life. Of the thousands of people I have worked with, every single one of them wanted to succeed. It’s just that many of them weren’t sure what that m...

I have been teaching conflict resolution for right at a quarter of a century and joke that 1st Jody 1:2 reads… Where two or more are gathered together, conflict shall exist. Humans simply see the world from their own angle instead of another person's angle. I have often referred to this as the “tras...

I sometimes use an opening in my speeches where I ask someone if they have a $20 bill and if they would come to the front with the money. I then wave a $20 bill of my own. I ask the person if we could exchange the money. Then, I exchange my $20 for their $20. I thank them, and they head back to thei...