Jody Holland Training & Speaking | Leadership
From Burnout to Breakthrough: Recovering from a Bad Boss
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From Burnout to Breakthrough: Recovering from a Bad Boss breakthrough burnout constructive feedback employee engagement employee retention leadership advice leadership development positive culture working relationships workplace culture Aug 12, 2025

Leaders can make or break an employee’s experience at a company, and the effects of their leadership approach can have a lasting impact. While the leader’s goal is to accomplish work with and through their people, they should also prioritize developing healthy working relationships with their team m...

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Jody Holland Training & Speaking | Leadership
Service + Solutions: The Formula for Better Customer Interactions
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Service + Solutions: The Formula for Better Customer Interactions business success business sustainability characteristics of a great employee communication skills customer relationship customer retention customer service mission driven companies service and solutions workplace culture Jul 29, 2025

The fundamental purpose of a business is to solve problems and serve customers. It is what drives a company’s effectiveness, sustainability, and ultimately their success. Every employee at the company should know the kind of customer that they serve and what problems they solve. These two things sho...

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Jody Holland Training & Speaking | Leadership
The Effects of Workplace Telepressure
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The Effects of Workplace Telepressure communication employee retention expectations productivity setting boundaries stress management technology use workplace culture workplace telepressure May 27, 2025

What are the most important things to bring with you when you go anywhere? If I had to guess, your phone likely makes that list. We have our phones with us almost 24/7. It stays in our pocket or bag, we reach for it out of comfort, we keep it next to our beds with alarms to wake us up in the morning...

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Jody Holland Training & Speaking | Leadership
Sometimes Winning is Losing
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Sometimes Winning is Losing communication skills conflict resolution dealing with conflict effective communication employee developement team building team collaboration workplace culture May 06, 2025

Congratulations! You have won the argument… but at what cost? Now your coworker won’t speak to you, and tensions are high within your team. You didn’t agree with your coworker’s perspective, but now you have lost their trust and your other coworkers are avoiding you. What could you have done differe...

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Jody Holland Training & Speaking | Leadership
The Importance of Building Trust within Your Organization
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The Importance of Building Trust within Your Organization building relationships building trust business success business sustainability customer loyalty customer relationship customer service team collaboration trust workplace culture Apr 01, 2025

Trust must be woven into every facet of an organization if it wants to thrive. Trust is needed between a business and its customers, between employees and leaders, and between coworkers. It is an essential part of business, and yet it is often overlooked. Many people get so caught up in making a pro...

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Jody Holland Training & Speaking | Leadership
You Don’t Have to be Disagreeable to Disagree
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You Don’t Have to be Disagreeable to Disagree building trust communication skills difference of opinions independent thinking leadership development open dialogue open mind respectful disagreement workplace culture Jan 21, 2025

Disagreement is beneficial in both business and in life. In fact, it is great to disagree… but it is not great to be disagreeable. If everyone agreed on everything, we would not experience any advancements or breakthroughs. Having a variety of opinions and perspectives helps with innovation, problem...

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Jody Holland Training & Speaking | Leadership
Create a Culture of Curiosity
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Create a Culture of Curiosity company culture creativity curiosity employee engagement employee motivation growth mindset leadership development personal development productivity workplace culture Dec 10, 2024

Boredom in the workplace is not something that you want your employees to experience. It can lead to a lack of productivity, lower job satisfaction, increased turnover, and it can even cause further problems if people act out of boredom. To avoid such a phenomenon, your organization should strive to...

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Jody Holland Training & Speaking | Leadership
Can Groupthink be More Dangerous than Disagreement?
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Can Groupthink be More Dangerous than Disagreement? communication skills groupthink leadership development team building workplace culture Nov 26, 2024

When there is no room for disagreement, there is no room for growth. Disagreement brings to light new ideas, perspectives, and conversations. It shows that the person who disagrees is thinking independently and not just saying what they think the other person wants to hear. Disagreement can be very ...

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Jody Holland Training & Speaking | Leadership
Surviving End-of-Year Burnout
3:22
 
Surviving End-of-Year Burnout burnout employee engagement productivity self leadership stress management workplace culture Nov 19, 2024

We all experience burnout at times, even if we love our job. Burnout is an ongoing state of mental fatigue and exhaustion, which is often caused by prolonged stress. As we approach the end of the calendar year, many businesses are working to meet their fourth quarter and annual goals. There is a lot...

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Jody Holland Training & Speaking | Leadership
To Build Trust, You Have to Give Trust
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To Build Trust, You Have to Give Trust building trust employee retention invest in your team leadership development management skills positive culture trust exchange workplace culture Nov 05, 2024

Have you ever heard the saying, “If they don’t trust me, why should I trust them?”? Well, there’s something to that. People who are more willing to trust others tend to be seen as more trustworthy. Afterall, trust is a two-way street, and as a leader, it is your responsibility to give your trust to ...

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Jody Holland Training & Speaking | Leadership
The Collective Advantage: Getting More Done as a Team
3:22
 
The Collective Advantage: Getting More Done as a Team 5 stages of team development building trust collaboration employee engagement employee retention group development team building workplace culture Oct 29, 2024

Growing up, we all had to participate in group projects for school. Some people loved them, and others hated them. For the most part, the individuals who did not enjoy working as a group were the ones who did most of the work while others shared in the credit. Many of those students grow up to becom...

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Jody Holland Training & Speaking | Leadership
The Best Way to Confuse Your People
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The Best Way to Confuse Your People accountability achievement alignment of actions and instructions leadership development leading by example management skills meaningful action organizational success workplace culture Sep 17, 2024

We follow the example of a leader more so than we follow their instructions. If the example the leader is setting is aligned with what they are telling their employees to do, people tend to fall in line quickly. However, when what the leader is demonstrating does not align with what they are instruc...

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